Frequently asked questions

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What is the Minimum Order Quantity (MOQ)?

Our products have a minimum order quantity requirement, which varies by product type and specification. Generally, the MOQ is as follows: 1. Cross Skeleton: 6,200 meters (one reel); 2. Exit Tube: 1,000 sets (two bags); 3. Tear Rope: 24 kg (one box). For specific needs, we can flexibly adjust according to customer requests. Feel free to contact our sales team.

How long does it take from order placement to shipping?

The production lead time for standard products is typically 2-3 days, with a longer time frame for custom orders. After receiving your order, we will arrange production promptly to ensure timely delivery. Please refer to the order confirmation for specific delivery dates.

What are the shipping options? Do you offer international shipping?

We offer both domestic and international shipping. Common methods include sea, air, and land transportation. Based on your requirements, we can recommend the most suitable option to ensure safe and timely delivery. Shipping costs and times vary depending on the shipping method and destination.

How is product quality ensured?

We strictly follow industry quality standards. All products undergo multiple quality inspections before shipment, including material composition, durability, and environmental adaptability tests, ensuring compliance with international standards.

What after-sales support is available?

We offer comprehensive after-sales support. Should you encounter any quality issues or need technical assistance, please contact us anytime. We commit to responding within 1 hour of receiving feedback and will work to provide a solution promptly. For quality issues covered by our terms, we offer returns and exchanges to ensure a worry-free experience.

Do you provide samples? How can I request one?

Yes, we can provide samples. Sample fees and shipping costs may be borne by the customer. Please contact our sales team to understand the process in detail. We aim to help you assess product quality and suitability.

Do you support custom services?

We support customization for various product aspects, including specifications, materials, colors, and packaging. Please provide detailed customization requirements, and our engineering team will discuss feasibility and production time with you.

What payment methods are available?

We support multiple payment methods, including wire transfer and letter of credit. Specific payment terms can be discussed to ensure transaction security and convenience.

How can I reach your customer service team?

You can reach us through the contact form on our website or email us directly at [email protected]. We will reply within 2 hours. For urgent needs, please contact us on WhatsApp at +8613702551498."